Maintenance & Support
We want to keep your business running smoothly just as much as you do. We are always at the end of the phone to help and support with any technical issue you may be having.
We're here to help
We pride ourselves on ensuring that your technical solutions are stable and operational at all times. We understand that although the equipment is user friendly, it can depend on several pieces working together harmoniously. If one of these components runs into a problem, you want to be sure that the functionality is not affected. To provide peace of mind in this eventuality, we have created different support packages to suit your needs.
Our services include bespoke support packages, plus various levels of cover available to solve your tech problems.
D&A Media offer out of hours and remote support depending on your choices. You can rest assured at all stages, we will always do our very best to resolve the issue as quickly as possible. This may be over the phone, but site visits are included in all support packages.
You will receive first line support from our dedicated service support staff who work through support tickets, transferring you to experienced technical specialists, and arranging call backs within your support package.
It is also possible to include regular health checks and routine maintenance within your support package which involves an engineer visiting the site to review equipment and ensure the ongoing seamless provision of your tech.
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Mon - Fri | 9:00am to 5:30pm